This is our first instalment of “DID YOU KNOW ?”
We hope these blog posts are useful for you and your teams.
RE: Secure Manager Billing : Managing your Tier 3 sim cards and applying Top ups, Viewing Data usages and expiry dates.
When you order a bundle, you will first get a 0$ invoice for the sim card.
Then you will get a (Top up credit)
1. Navigate to Services – SimCard management and you will see a page like below. There you can add the sim card you want to TOP UP , or you can drop down menu and see all of your active sim cards.
2. Once you have the sim card you want you can scroll to the left and see 2 green boxes. APPLY and LIST (Sim must be active as per your order)
Click APPLY if you are doing a new Sim (you will also see all the packages you have purchased) Please select one of them to apply , and if you have additional Top ups, next time use them instead of buying a new one. The Sim and the Email have no relationship to the device. All are separate activations.
3. Checking Data : If you are looking to find out if the sim card is active or has data remaining , or when the sim expires click on “LIST” and you will see the packages that were added and what data remains. See below. ie) 3000 MB = 3 GB
We hope this helps and before contacting support please log into your portal and check your sim cards before contacting us.
Team Crypto Cloud